Support
Reminders
I’m not getting reminders
- Check that notifications are allowed: iPhone Settings › Notifications › ScrapTrial. Android Settings › Apps › ScrapTrial › Notifications.
- In ScrapTrial, open Settings. “Notifications” should say On. Tap “Send a test reminder” to check.
- Open the entry and make sure it has at least one reminder and a first-charge date in the future. Entries marked Cancelled don’t send reminders.
- Focus modes, Do Not Disturb and battery optimisation (on some Android phones) can silence or delay alerts. Allow ScrapTrial to run in the background if your phone offers that option.
Why does an entry say “Review now”?
The charge is so close that every reminder time you chose has already passed. ScrapTrial shows this so you can decide today instead of silently scheduling a reminder in the past.
The reminder shows my login note. Can I hide it?
Yes. Settings › “Show login notes in alerts”. Reminder text can appear on a locked screen, so turn this off if your notes are sensitive. Please don’t store passwords in notes.
Calendar and Reminders
How does calendar sync work?
It’s optional and off by default. When you turn it on in Settings, ScrapTrial asks for calendar access and adds an event on each charge date to a separate calendar named “ScrapTrial”. It updates those events when you change a date and removes them when you cancel or delete the entry. Apple Reminders sync is available on iPhone only.
I changed something in my calendar and it was overwritten
Events in the “ScrapTrial” calendar are managed by the app and are refreshed to match your entries. Make your changes in ScrapTrial instead, or turn calendar sync off for that entry.
How do I remove everything ScrapTrial added?
Turn off “Add review dates to my calendar” (and “Also add to Apple Reminders”) in Settings, and set any entries with an override back to “Follow Settings” or “Don’t add”. The app then removes its calendar and items.
Cancelling a subscription
ScrapTrial can’t cancel for you — it only records your decision and stops reminders. To actually cancel:
- Subscribed through Apple: manage your Apple subscriptions. Apple recommends cancelling at least 24 hours before a trial ends.
- Subscribed through Google Play: manage your Google Play subscriptions.
- Subscribed on the provider’s own site or app: use the cancellation link you saved on the entry, or sign in to that provider’s account page — the login note on your reminder tells you which account to use.
Purchases
How do I restore ScrapTrial Unlimited?
Open Settings › “Restore purchases” while signed in to the same App Store or Google Play account you bought with. If it doesn’t work, check your store account and your internet connection, then email us.
How do I get a refund?
Purchases are handled by the store, so refunds go through them: Apple’s Report a Problem or Google Play refunds.
Your data
Where are my entries stored? Can I move them to a new phone?
On your device only — see the privacy policy. There is no account or cloud sync yet. Your phone’s own backup may restore them when you set up a new phone. Your Unlimited purchase can be restored either way.
How do I delete my data?
Delete entries inside the app, or uninstall the app, which removes its local data. We hold no copy.
Contact
Email hello@scraptrial.com. Please don’t send passwords or payment details.